Double Good uses passwordless login, so there is no traditional password to reset. If you are having trouble getting into your account, you can sign in with a code sent by text or a Magic Link sent by email.
Forgotten password or login issues
Double Good uses passwordless login. Instead of a traditional password, you can sign in with:
- A one-time password, or OTP, sent by text
- A Magic Link sent by email if the OTP is not received
To log in:
- Enter your registered phone number or email address on the login screen.
- Wait for the code sent by SMS.
- If you do not receive a code, select I didn’t receive a code and verify by email.
- Enter the code in the app or click the link in your email.
You’ll be securely returned to your dashboard.
If you don’t receive the email, check your Promotions, Spam, or Junk folder. If you don’t receive the text, make sure your phone has a strong cellular signal.
T-Mobile Revvl devices
T-Mobile Revvl devices are not currently supported by the Double Good app.
You may experience issues such as:
- Being unable to add a photo to a Pop-Up Store® from your library
- General unexpected app behavior
If you’re using a T-Mobile Revvl device, use a different mobile device to manage your Pop-Up Store®.
The Double Good team is aware of these issues and is exploring options to support these devices in the future.