Your Pop-Up Store® is how supporters learn what you’re raising for and place orders. A clear photo or video, a personal note, and a fundraising goal can help supporters feel more connected to your cause.

Create your Pop-Up Store

To create a Pop-Up Store®, you’ll need:

• The Double Good mobile app
• Your unique 6-letter event code from your organizer
• A photo or video saved to your phone

Pop-Up Stores® must be created in the Double Good mobile app and cannot be created on a computer.

To create your store:

1. Log in to the Double Good app.
2. Tap Enter an Event Code on the home screen.
3. Enter the 6-letter code provided by your organizer.
4. Tap Create a Pop-Up Store.
5. Upload a photo or video.
6. Add a note explaining why you’re raising funds.
7. Set your personal goal amount.
8. Toggle Feature My Store if you’d like your store to appear on the Double Good website.

Your Pop-Up Store® is now ready to share with supporters.

A Pop-Up Store® is public and cannot be made private. Supporters can choose to make their purchase anonymous during checkout or by contacting Double Good Support.

Edit your Pop-Up Store

You can update your Pop-Up Store® while your fundraiser is scheduled or active.

To edit your store:

1. Log in to the Double Good app.
2. Tap your fundraiser.
3. Tap My Store.
4. Scroll down and select Pop-Up Store Settings.
5. Update your photo, video, goal, or personal note.
6. Tap Save.

Your store will update for anyone who clicks your link.

Once a fundraiser ends, your store can no longer be edited. If you need a photo removed after your fundraiser has ended, contact Support. A Pop-Up Store® also cannot be deleted once a fundraiser starts.

Change your Pop-Up Store photo or video

To update your store photo or video:

1. Open the Double Good app.
2. Tap your active or scheduled fundraiser.
3. Tap My Store.
4. Select Pop-Up Store Settings.
5. Tap your current photo or video.
6. Choose a new image or video from your phone’s library or camera.
7. Tap Save.

Adding a clear photo and a personal note about your cause can help supporters understand what you’re raising money for.

Managing multiple Pop-Up Stores

Each Double Good account can only have one active Pop-Up Store® at a time.

If you need separate stores for multiple sellers, such as siblings in the same fundraiser, each seller will need a separate Double Good account.

To create a second store:

1. Log out of the current account.
2. Create a new account using a different phone number and email address.
3. Join the fundraiser using the event code.
4. Create the second Pop-Up Store®.

Keep track of which login belongs to each seller so you can easily check their progress.

Viewing supporter order details

To view supporter order details:

1. Open the Double Good app.
2. Tap the fundraiser card.
3. Go to the My Store tab.
4. Tap My Supporters.
5. Tap the tile for a specific supporter.
6. Review available details, such as:
   • Supporter name
   • Order amount
   • Flavor selections
   • Words of encouragement
7. Check whether the order is listed as on hold because of an address verification issue.
8. If the order is on hold, ask the supporter to check their email for an address verification link.

Notes

• Sellers can track real-time sales from the fundraiser dashboard.
• Sharing your store link early and often can help improve fundraising performance.
• If an order is on hold, the supporter must complete the address verification step from their email.