Orders move quickly so popcorn can be popped, packed, and shipped fresh. Because of that, order changes are limited once an order is placed. If you need help, contact Customer Support as soon as possible.

Changing flavors or order contents

Double Good is unable to change the flavors or contents of an order once it has been submitted.

If you need different flavors or items, contact Customer Support as soon as possible to request a cancellation. If your order is eligible to be canceled, you can place a new order with the correct items.

Canceling an order

Orders can only be canceled within 24 hours of purchase. After this window, the order has likely entered production or shipping and cannot be stopped.

To request a cancellation, select the Contact Us button and provide your order number.

Canceling an order will automatically remove the corresponding earnings from the seller’s total and the fundraiser leaderboard.

Because Double Good ships quickly and distributes funds to organizers promptly, cancellations are not possible once the 24-hour window has passed.

Refunds, returns, and damaged orders

If your order arrives damaged, notify Customer Support within 7 days of delivery so the team can help resolve the issue.

Double Good does not accept returns or issue refunds for reasons other than product quality or shipping damage.