Your order number helps confirm where your purchase was placed. If you meant to support a specific fundraiser, your order should be placed through that seller’s Pop-Up Store® link.

Where to find your order number

Your order number can be found in the order confirmation email sent after your purchase. It appears in the email details and begins with the initials of the name used to place the order.

If you can’t find your confirmation email, check your Spam or Junk folder before contacting Support.

What your order number means

Your order number can help identify where your purchase was placed.

Orders ending in “C”

If your order number ends with the letter “C,” your order was placed through the Double Good consumer website. These purchases support the Double Good Kids Foundation instead of a specific Pop-Up Store®.

Orders without a letter at the end

If your order number does not end in a letter, your order was placed through a Pop-Up Store®. You can review your confirmation email to see which Pop-Up Store® your purchase supported.

What to do if your order supported the wrong fundraiser

If you meant to support a specific fundraiser but your order number ends in “C,” you may have purchased directly from the Double Good website instead of through a Pop-Up Store® link.

Contact Support as soon as possible. The team can check whether your order is eligible for cancellation so you can place a new order through the correct Pop-Up Store®.