Double Good ships orders across the United States, including military addresses. Shipping costs, delivery timing, and tracking details can vary based on the order type, delivery location, and what is included in the order.
Where Double Good ships
Double Good ships across the United States, including military bases with APO, FPO, and DPO addresses.
Double Good currently does not ship to Puerto Rico, the U.S. Virgin Islands, Canada, or other overseas locations.
Every order is popped and packed fresh and typically ships within a few days.
Shipping costs
Shipping costs depend on the type of order or fundraiser.
Online fundraisers and consumer orders
For online fundraisers and consumer orders, supporters pay shipping during checkout.
- Shipping is calculated based on the number of items in the order.
- Shipping rates start at $5.45.
- Shipping to Hawaii and Alaska starts at $18.
Brochure fundraisers
For brochure fundraisers, organizers are responsible for the shipping cost of the bulk delivery.
- Shipping is calculated based on the number of items in the bulk order.
- Shipping rates for brochure orders start at $25.
The Donate Joy option is a digital contribution and does not count toward the physical item total. Supporters who only choose Donate Joy will not be charged shipping.
How your order ships
Double Good partners with multiple carriers to deliver orders across the United States. The shipping method is selected based on your delivery location and what is included in your order.
Once your order leaves the facility, you’ll receive a shipping confirmation email with tracking information. Use the tracking link in that email to check your delivery status.
For special delivery requests, contact the carrier listed in your shipping confirmation email.
How to track your order
You can track your order once it has been packed and shipped.
To track your order:
- Locate your shipping confirmation email.
- Click the tracking link in the email.
- Visit the Tracking Portal.
- Enter your order number or the phone number used at checkout.
- View your current order status.
Your tracking details may show statuses such as In Production, Shipped, or Delivered. You’ll also be able to see the carrier and estimated delivery date once that information is available.
Why a newer order may arrive before an older order
Double Good popcorn is popped and packed fresh before it ships. Some orders may be ready sooner than others depending on the flavors ordered and the production schedule.
Delivery timing can vary because:
- Different flavors may be produced on different days.
- Some flavor combinations may take an extra day to complete.
- Orders may ship at different times depending on production and packing schedules.
If your order is taking longer than the timeframe shared in your confirmation email, contact Support for help.
Why an order may be on hold
Some orders are placed on hold when Double Good needs more information before shipping. Common reasons include:
- A new or unregistered address that is not yet in the USPS database
- Missing apartment, suite, street, or unit details
- APO, FPO, or DPO address formatting issues
If your order is on hold:
- Open the email or text message you received.
- Click the link provided.
- Confirm or update your shipping address.
- Save your changes.
Once your address is confirmed, the hold will be removed and your order will continue processing.
Shipping to APO, FPO, and DPO military addresses
Double Good ships to military addresses. Military mail is handled by USPS and may take longer to arrive as it moves through the military postal system.
When entering a military address:
- City: Enter “APO,” “FPO,” or “DPO.”
- State: Select “Armed Forces Americas,” “Armed Forces Europe,” or “Armed Forces Pacific.”
- Country: Always select “United States.”
If the address appears as Unverified, double-check that you have not entered the actual overseas city or country. Including the overseas city or country can cause the package to be rejected.
Shipping to PO Boxes
Double Good can ship to PO Boxes through standard carrier partners as long as the order is 12 bags or less.
Gate codes and delivery instructions
Checkout uses a standard address format and does not currently include a dedicated delivery instructions box.
Once your order ships, use the tracking number from your shipping confirmation email to visit the carrier’s website. Many carriers offer delivery management tools where you can add instructions such as:
- Gate codes
- Side-door or front-door drop-off requests
- Local pickup options
- Package redirection, when available
Double Good cannot manually add delivery notes after an order has been processed, but the carrier’s delivery tools are the best way to share instructions directly with the driver.
If your tracking says your order was delivered to a parcel locker, the carrier will send the locker access code directly to you.