You can track some Double Good orders from My Purchases on doublegood.com. Orders only appear there if you were logged in when the order was placed.

Before you start

Make sure you have:

• An active Double Good account
• An order placed while you were logged in

If you checked out as a guest or were not logged in, the purchase may not appear in My Purchases.

How to track an order

To track an order from My Purchases:

1. Go to doublegood.com.
2. Log in to your Double Good account.
3. Click the profile icon or initials in the top-right corner.
4. Select My Purchases from the menu.
5. Locate the order.
6. Review available order details, such as:
   • Pop-Up Store® name
   • Order date
   • Estimated delivery date
7. Once the order status changes to Shipped, click the hyperlinked tracking number to track the shipment.

Notes

• My Purchases currently stores orders only when you were logged in during order creation.
• If you checked out as a guest or were not logged in, the purchase may not appear in My Purchases.
• Tracking information is available once the order has shipped.